Shipping & Returns
Shipping Policy
Pieta Verre cremation urns are fragile, handmade objects. Every order is carefully packed to ensure safe transit from our facility to your door.
Carrier & Delivery
All orders ship via UPS Ground Service. Orders are processed within 48 hours of placement, Monday through Friday. Please allow 7–10 business days from the date of shipment for delivery. No orders are dispatched on weekends or public holidays. If a holiday falls within your delivery window, please allow additional time.
Expedited Shipping
Expedited shipping is not currently available. All orders ship via UPS Ground.
Hawaii & Alaska
Orders to Hawaii and Alaska ship via UPS Ground or alternative carriers. Please allow additional transit time beyond standard delivery estimates.
Address Requirements
UPS does not deliver to PO Boxes or Military APO/FPO addresses. Please provide a full street address at checkout.
International Shipping
We ship to customers across North America, Europe, Australia, New Zealand, and Japan. International shipping rates and estimated delivery times are calculated at checkout. Bespoke and custom orders ship from Europe via UPS Expedited at a flat rate of $220, fully insured.
Return and Exchange Policy
We want you to be completely satisfied with your Pieta Verre urn. If for any reason you need to return a purchase, the following conditions apply.
Each Pieta Verre urn is individually handcrafted. Slight variations in color, pattern, and finish are a natural characteristic of the manufacturing process and are not considered defects. The appearance of colored glass and crystal may also vary depending on lighting conditions and the surrounding environment.
Eligibility
Non-customized urns may be returned within 30 days of the original purchase date, provided the item is unused, undamaged, and in its original packaging. Items that do not meet these conditions will not be accepted for return.
Returns requested due to personal preference are eligible for a refund; however, the customer is responsible for the cost of return shipping. For your convenience, Pieta Verre can provide a prepaid UPS Ground return shipping label. The exact cost of the return label will be provided for your approval before it is issued and will be deducted from your refund.
Original outbound shipping charges are non-refundable.
We recommend retaining the original packaging until you are certain you will be keeping your urn, as it is specifically designed to protect the crystal during transit.
If your urn arrives damaged or you believe there is a manufacturing defect, please contact us immediately so we can assist you.
Once the returned item has been received and inspected, a refund will be issued to the original method of payment.
Custom, personalized, and engraved urns are non-refundable, as these pieces are made to order and cannot be restocked.
How to Initiate a Return
To request a return, please contact us at info@pragueimports.com to obtain a Return Merchandise Number (RMN) before sending any item back. Returns received without a valid RMN will not be processed.
If you request a prepaid UPS Ground return shipping label, the exact shipping cost will be provided for your approval before the label is issued.
Questions?
Our customer service team is available Monday through Friday, 9 AM–5 PM EST at info@pragueimports.com or +1 734.418.2618.