Customer Care
Our customer service team is available Monday through Friday, 9 AM–5 PM EST to assist with product questions, order inquiries, and any concerns you may have.
You can reach us at:
Email: PIETA VERRE CUSTOMER SERVICE
Phone: +1 734.418.2618
Privacy & Data Protection
What information do we collect?
When you place an order, register on our site, subscribe to our newsletter, or contact us, we may collect your name, email address, mailing address, phone number, and payment information. You may browse our website without providing any personal information.
How we use your information:
We use the information we collect to process your order, communicate with you about your purchase, improve our website and customer service, and send occasional updates about new collections or products. We will never sell, exchange, or transfer your personal information to outside parties without your consent, except as necessary to fulfill your order.
To unsubscribe from marketing emails at any time, use the unsubscribe link included in every email we send.
How we protect your information
Our website uses SSL (Secure Socket Layer) encryption for all sensitive data transmission. Payment information is processed through a PCI-DSS compliant payment gateway and is not stored on our servers after your transaction is complete.
Third-party services
Our website is hosted on Wix.com. Your data may be stored through Wix's secure servers and databases. All payment gateways used comply with PCI-DSS standards as managed by the PCI Security Standards Council.
We do not sell or transfer your personal information to outside parties for marketing or advertising purposes. We may share information only as required by law or to protect the rights and safety of our business and customers.
Cookies
We use cookies to recognize returning visitors, maintain your shopping cart, and understand how our site is used. This helps us improve your experience. Third-party service providers may assist us in analyzing site traffic; they are not permitted to use this data for any purpose beyond supporting our business.
California residents
In accordance with the California Online Privacy Protection Act (CalOPPA), California residents may update their personal information at any time by logging into their account. We do not distribute personal information to outside parties without consent.
Children's privacy
Our website, products, and services are directed to individuals aged 13 and older. We do not knowingly collect information from anyone under 13.
Changes to this policy
Any updates to this privacy policy will be posted on this page.
Wholesale Inquiries
Pieta Verre urns are available through a wholesale and private label program for funeral homes, memorial galleries, and distributors. We offer display collections and custom production in glass, crystal, and porcelain.
To inquire about our wholesale program, contact us at:
Email: info@pragueimports.com
Phone: +1 734.418.2618
Payment Methods
We accept Visa, Mastercard, American Express, and PayPal. All transactions are processed securely. Orders delivered within Michigan are subject to a 6% state sales tax.