FAQ

Frequently asked questions

How to shop on our site?


SHOP BY COLLECTIONS Prague Imports, ltd. DBA pietaverre.com offers a wide range of cremation urns, made in glass, crystal, and porcelain. Depending on the style and Prague Imports Online Store is to familiarize yourself with each collection in order to better understand the available styles, colors and sizes. Each collection may offer all three sizes of urns - keepsakes, adult size urns, or companion size urns , while other collections may only offer mid-size urns. When you visit a collection, you will be directed to our introductory page. The purpose of this page is to give you a better idea about the types of cremation urns in this category. We also provide you with a short history and a manufacturing know-how on how a particular collection is made. When you ENTER a collection you will open our virtual catalogue to urns in a particular category. You can simply point your mouse over an image to get a valuable basic information about an urn, such as its name, size, volume and price. The urns are presented in a matrix of 6 urns on each page. If there are more urns in the collection, simply click NEXT and the next selection will roll onto the main screen. When you are interested in a particular urn design, you can click on the image of the urn and an URN PRODUCT PAGE will open. On the product page you will see a larger image of the urn and also a descriptive information about its design, how it was made, who is the designer and what inspired us to create this piece. A line of products in the same collection will appear underneath as if to provide you with a continuous reference. When you are ready to order, simply click PURCHASE and the urn will appear in your shopping cart. If you would like to browse some more, go back to COLLECTIONS, and click on another collection and so forth. SHOP BY AN URN TYPE If you would like us to help you to sort urns based on their type, please select the option CREMATION URNS from the top menu bar. The urns in this section are presented in categories based on their size, such as: Keepsakes Adult Size Urns Companion Size Urns Youth Size Urns but also based on the material of your choice: Crystal Urns Blown Glass Urns Bohemia Porcelain Urns Based on your choice, the urns for each particular category will appear in the 6-urn matrix and more. USING THE SEARCH BUTTON When you have a specific request regarding a size, color, or material, use the SEARCH button from the top menu bar. Simply select the color, e.g. PURPLE, material: e.g. CRYSTAL, and all urns, which fall in this category will line up for your review. Here you can find out more information about each urn. Please remember, our customer service representatives are always near to help you and guide you through our selection of urns and keepsakes. Please do not hesitate to use our live online chat, e-mail or call our knowledgeable customer care team members at 734.418.2618.




Types of cremation urns?


Our cremation urns are available in a variety of sizes, styles and materials. You may select an urn made out of glass, crystal, porcelain, or ceramic. Cremation urns are available in many sizes including keepsakes, individual urns, and companion urns. Styles range from the traditional vase shape to modern and decorative art pieces. Some urns can be tailored to depict an individual personality, hobby or an interest.




What urn size do I need?


The funeral industry suggests that you need one cubic inch of an urn space (volume) for each pound of person’s weight. For example, a 150 lbs person can be assumed to need an urn of 150 cubic inches or higher. The volume information is noted in the description of each urn as follows: Volume: 150 in3 ( cubic inches) Keepsakes: Keepsakes are suitable for keeping a small amount of ashes. Their sizes vary from 10 to 36 cubic inches ( 10 - 36 in3). Placing an urn into a niche: Size of an urn, such as its height and width, may be important to know if the urn is to be placed inside of a niche. Please ask your service provider to give you the inside dimmensions of the niche. Then look on our product page for measurements to make sure the urn will fit inside. Please note that as our products are hand made, there may be slight variations in the height/ width of the urn you may receive. If you are unsure if the urn will fit, please contact our office and we can help you to determine the correct size. If you need any assistance, please call our customer service care team at 1800.969.2305, or +1.734.418.2618.




TSA rules for transporting cremation ashes.


Carry On Bags: Yes (Special Instructions) Checked Bags: Yes We understand how painful losing a loved one is and we treat crematory remains with respect. Some airlines do not allow cremated remains in checked bags, so please check with your airline to learn more about possible restrictions. To facilitate screening, we suggest that you purchase a temporary or permanent crematory container made of a lighter weight material, such as wood or plastic. If the container is made of a material that generates an opaque image, TSA officers will not be able to clearly determine what is inside the container and the container will not be allowed. Out of respect for the deceased, TSA officers will not open a container, even if requested by the passenger. (*source: TSA.gov : https://www.tsa.gov/travel/security-screening/whatcanibring/items/cremated-remains)