SHIPPING & RETURNS

Shipping Policy

For Pieta Verre crystal cremation urns, glass cremation urns, and porcelain cremation urns: 

  • Most orders are shipped via United Postal Service (UPS). Please allow seven to ten (7 to 10) business days from shipment to delivery. 

  • No orders are processed on Saturday and Sunday

  • Deliveries are made Monday through Friday (except holidays)

  • Next Day Air Shipments placed and confirmed by 12:00 PM EST are delivered by the next business day, and 2Day Air shipments placed and confirmed by 12:00 PM EST are delivered within 2 business days. If there is a holiday during this time, shipments will be delayed. 

  • Orders to Hawaii and Alaska ship via UPS Ground and other expedited methods. Please allow for additional transit time. 

  • UPS will not deliver to PO Boxes or Military APO and FPO boxes. Please enter a Street Address for your ship-to address. 


Return & Exchange Policy

Return policy designed to make your decision-making easy. 

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us: By email: service@pietaverre.com